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What You Agree To When You Use cpjili

These terms govern your account, your payment activity through GCash, Maya, and InstaPay, and your rights when using this platform — where access is permitted under local law in the Philippines.

Account eligibility rulesGCash, Maya & InstaPay payment termsData handling and privacyAccount access and securityJurisdiction and local law

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Terms That Cover Your Account and Activity

cpjili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access to cpjili is conditional on eligibility under Philippine law and is available only where local regulations permit. By creating an account, you confirm that you meet the age and residency requirements applicable in your location. We do not determine eligibility on your behalf — that

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responsibility rests with you. Payment activity through GCash, Maya, or InstaPay is processed in accordance with each provider's own terms, in addition to ours. When you initiate a deposit via your GCash or Maya wallet, the transaction is subject to both the e-wallet provider's conditions and
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our platform's deposit policy. Withdrawals are processed only to the same payment method used for deposit, as a standard security measure. We do not transfer funds to third-party accounts or unverified wallets. Account balances are non-transferable between accounts. Players in Baguio and across the Philippines are
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subject to the same account terms regardless of location. We may suspend or close accounts that show signs of policy violation, including misrepresentation of identity or payment method. Any dispute about a transaction should be raised with our support team before escalating to your payment provider.
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We keep records of account activity for a defined retention period to assist with dispute resolution and comply with applicable legal obligations. These terms may be updated; we will notify you of material changes via your registered contact details.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

POLICY CONTACT PATHS

How to Reach Us About Legal or Account Matters

If you have a question about your rights, a payment dispute, or how your data is handled, our support team can address it directly. Reach us through any of the channels below. For account-specific matters, have your registered email or GCash-linked number ready so we can verify your identity quickly.

Live Chat Start a live chat session from any page on cpjili. Provide your account username and the nature of your legal or policy query to get a direct response.

Email Support Send detailed legal or account queries to our support email. Include your registered account details and a clear description of the issue for a faster resolution.

Account Help Centre Log in to your cpjili account, go to the Help section, and submit a ticket. This route links your query directly to your account record for accurate follow-up.

ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account Access

Security and data handling are not afterthoughts here. Every account uses encrypted login sessions, and payment data tied to GCash, Maya, or InstaPay is never stored on our servers beyond what is needed to process your transaction. You can request access to or deletion of your personal data by contacting support directly.

Data Handling We collect only the account data necessary to operate your profile and process payments. Data linked to GCash or Maya transactions is retained only as long as legally required.

Cookie Policy We use session and preference cookies to keep your account active and your settings saved. You can manage cookie preferences through your browser settings at any time.

Account Security Your account is protected with OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Access Requests To request a copy of your data, update your registered details, or ask for account closure, submit a request through the Help Centre or contact us via the support email.

Legal and Account Policy — Common Questions

These are the questions we receive most about account terms, data rights, and payment policies. If your question is not covered here, reach out to our support team directly through live chat or the Help Centre.

Eligibility depends on local law and applies to those who meet the age requirement and reside in a location where access is permitted. You confirm your own eligibility when you create an account.

Transaction data is passed to your e-wallet provider to complete the payment. We retain only what is needed for your account record and legal compliance. No payment credentials are stored on our servers.

Yes. Submit a data access request through the Help Centre or via support email. We will verify your identity first, then provide the relevant information within a reasonable timeframe.

Contact our support team first, before raising a dispute with your e-wallet provider. Provide your account username, transaction reference, and the amount. We will investigate and respond with findings.

We may suspend an account if there is evidence of policy violation, identity misrepresentation, or payment irregularity. Where possible, we will notify you via your registered contact details before taking action.

Log in to your account, go to the Help Centre, and submit a closure or deletion request. Our team will confirm your identity, process the request, and notify you once your account and data have been handled.

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Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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What You Agree To When You Use cpjili

How to Reach Us About Legal or Account Matters

How We Handle Your Data and Account Access

Legal and Account Policy — Common Questions

01 Who is eligible to hold an account on cpjili?

02 What happens to my data when I use GCash or Maya to deposit?

03 Can I request a copy of the personal data cpjili holds about me?

04 How do I dispute a payment transaction — for example, a GCash or InstaPay deposit that did not credit?

05 Can cpjili close or suspend my account without notice?

06 How do I request account closure or data deletion?

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