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How cpjili Handles Your Personal Information

This Privacy Policy tells you exactly what personal data we collect when you use cpjili, how we use it, and the choices you have over it.

Account data we collectGCash, Maya, InstaPay transaction recordsYour rights to access and deletionCookie and device dataHow to reach our privacy team
cpjili How cpjili Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so the details you enter — including your GCash or Maya account reference during a cashout — are not exposed in plain text. Cookies on cpjili fall into two types: essential cookies that keep your session active and your login state intact, and analytics cookies that help us understand how pages are used. You can decline non-essential cookies through the cookie banner or your browser settings without affecting your ability to log in or make transactions.

Data Encryption

Your account credentials and payment references are encrypted in transit. We use standard SSL protocols across every page where personal or financial data is exchanged.

Cookie Control

Essential cookies keep your session running. Analytics cookies are optional — decline them via the cookie banner and your account access and payment flow stay completely unaffected.

Retention and Deletion

Active account data is held while your account is open. Once you close your account, we retain only what applicable Philippine law or regulatory obligations require us to keep.

Your Right to Access

You can request a copy of the personal data we hold about you at any time. Contact us via live chat or email with your account details and we will process your request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we hold on your account, or want to request a correction or deletion? You can reach our support team through the channels below. For privacy-specific requests — such as asking us to export your data or remove your account — please include your registered email and account number so we can verify your identity before acting on the request.

Live Chat Open the chat icon from any page on cpjili. Our support team can log your privacy request and escalate it to the right team directly.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can verify and respond promptly.
Account Settings Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on cpjili

Below are the questions we hear most often about how we handle personal data, what gets stored when you use GCash, Maya, or InstaPay, and how to exercise your data rights.

We collect your name, mobile number, email address, and the payment method you link to your account. No more than what is needed to run your account and process transactions.

We store only the transaction reference and amount, not your full e-wallet credentials or PIN. Payment processing goes through the respective payment network, not through our servers directly.

Yes. Contact us via live chat or email with your registered account number. We will verify your identity and send you a summary of the personal data on file for your account.

Send a deletion request through live chat or support email. We will remove your active data once your account is closed, retaining only what Philippine legal obligations require us to keep.

We share data only with payment processors like the networks behind GCash, Maya, and InstaPay — and only to complete your transaction. We do not sell personal data to advertisers or marketing lists.

Use the cookie banner on your first visit or adjust settings inside your browser. Declining analytics cookies does not affect your login, deposits via InstaPay, or any other account function.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.